Wednesday, November 7, 2012

Working directly with Publics/customers
This is the most powerful area that needs business techniques skills in order to achieve a highly standard, this might includes customer services skills and applied in corporate perspective, most these are basically practice by private organisations, while government departments does not effective practice these business skills. The reasons behind these, government are rendering services delivery. There are not rushing for targets, no competition as well. Although according to Civil servants and Public administration policy, Patho Pele principles should be effectively implemented at all state departments. Comparing with private sector, these skills are placed at the centre of the organization for excellence services and are aware that organisations are focusing on that to gain more customers. Private sectors are competing to improve customer services on daily basis, that how they make money.

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